Ordered via amazon, and given tracking number. It should have arrived but nothing turned up, on checking tracking it apparently went to Tyneside and i live in kent. I have emailed the company and got zilch reply, very poor service. Still dont know if it will ever get to me. Hopeless company, knows absolutely nothing of customer service. An acknowledgment reply, would have been something but no reply to e mails is not acceptable. Update: The item has arrived, albeit later than expected. Product was in good condition, but poorly packaged, but it survived. More upsetting, still no acknowledgment about the problem from the company. Poor show Reid outdoors. Shame really as you have some good products, but i will have to wonder if i would use this company again, still no reply to my review or e mails.
Disappointing. I purchased a game bag via their online store. It was dispatched and never arrived (clearly wasnt dispatched) Ive had no response to numerous emails and need to claim via PayPal for a refund.Birthday ruined, out of pocket and will never recommmed this store. Shame as Bev was very pleasant on the phone, clearly wasted at this store. If you cant fulfil online orders maybe concentrate on store only? To avoid upsetting customers?.....
Ordered a scope on their eBay site, but item was initially never dispatched. All messages ignored, including two of them where I asked for cancellation and refund 5 days after I should have received it and I told them it was too late. Seller still dispatched it two days later, when it was too late for me.May very well have a nice shop, but I will never order anything from there again.Item was returned exactly as received (box unopened) and delivered back on the 18th. Now it has taken an interesting turn when seller 8 days after receiving it back (!) falsely claims box came back empty... empty boxes don't weight 879g.Be warned!
An excellent new company. I used them for the first time in May 2018 when I was forced to replace my trusted ancient Hardwear chest waders, opting for a set of Scierra X-16000 Waders. They were keenly priced in respect to other online sites, and as a bonus, this company also offered a 10% off on my first order, which was a welcomed bonus. Having received my order, the company were quick to send out a very friendly welcome email, which again was a very well thought out customer service move. This in turn was followed up on subsequent days by updates on my order. Delivery was on time, well packaged and the product did not disappoint.....typical Scierra quality and design - a pleasure to wear. I would have no hesitation ordering again from this site. They genuinely made me feel a welcomed customer.
Ordered powder scales never arrived , phoned were not interested said deal with PayPal dropped phone avoid like the plague. I don't think they ever sent them I think a % of people will not even claim PayPal and they make money from not even sending the item untrustworthy company and I am not the only review saying this!
Reid Outdoors is a UK Clothing Store based in Brixham, South West England. Reid Outdoors is located at 22 & 23, Northfield Industrial Estate, Brixham TQ5 8UA, UK.
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